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24 * 7 Self Service
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Can be used by:​
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Tenants
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Staff
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Contractors
Intelligent Portal is our solution for providing a simple way to make CHP information available to the different groups of people that need it.
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Using our Intelligent Framework we have created the Intelligent Portal module which gives a CHP the chance to deliver services such as:
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Rent Statements & Balance - online
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Log Repairs - online
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Make secure payments - online
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Review Work Orders
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Submit Invoices
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Intelligent Portal is a Web App that runs on any web browser, allowing peopleto self service most of their common enquiries and the CHP to provide online access to information.
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24 * 7 Self Service for Tenants
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Automate Tenant Communication
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Reduce Postage Costs
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Improved Survey Responses
Organisations that use SMS to create conversations with Tenants save money and improve satisfaction.
Fact.
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Intelligent Messaging can automatically send an SMS message based on an event in your housing management system (e.g. an arrears balance or a work order appointment), this allows staff to focus on tenants and takes away the mundane, time heavy tasks such as chasing arrears or confirming contractor visits.
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We can do this over email or the best combination of the two.
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Optimise processes:
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Tenancy Sign Up
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Inspections
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Surveys
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Rent Reviews
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Create bespoke forms
Your Housing Systems have a wealth of information in them that your organisation has spent many years and hundreds of thousands of dollars collecting.
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Intelligent Forms allows you to optimise existing paper or web form processes by adding workflow to create an automated solution.
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For example, with Tenancy Sign Up Forms, our solution reduces the sign up time by upto 85% and delivers the completed forms by email to the Tenant and Allocations Team.
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![Intelligent Robot [Converted].png](https://static.wixstatic.com/media/1c7778_b8b51117ce52401bbc0c459e2314c97a~mv2.png/v1/fill/w_194,h_151,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/Intelligent%20Robot%20%5BConverted%5D.png)
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Work Offline or Online
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Use to create Services, Contacts and track interactions
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Define the KPIs you need and Report on Outcomes
When a Service Provider offers support services to Clients (whether they are tenants or not) one of their common challenges is tracking the information that's generated and more importantly recording and reporting on the Outcomes of those services.
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Our Supporting People App allows you to define the Services, Contacts and even costs that you are providing to Clients and then record details of meetings with them, Outcomes that have been agreed and track progress over time.
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You can generate reports with Web Charts showing client Progress against objectives to make reporting internally or with external partners a simple task.
WHAT'S NEXT?
We're always looking for the next big thing
One of the benefits of being independent is that we are always looking for the next useful product.
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Not because its the only product, but because its the best solution to a particular problem that our customers have identified.
STAFF PORTAL
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24 * 7 Mobile Access
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View your most common functions
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Read latest Tenant & Asset data
Your Housing Management System is probably your largest IT investment. Its got so much useful information that you have spent years cultivating and growing it.
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With Staff Portal your staff can see the latest information when they are out of the office and in front of a tenant or at a property.
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